Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Shipping Policy
- We always strive for safe and efficient shipping. We try to ship all non-custom orders within 1-3 business days. On the rare occasion that your item is out of stock, you will be notified immediately. Most items are available for overnight shipping but please check with us prior to confirm.
If your order requires customization (plating/re-sizing), this will take 1-2 weeks. We have several shipping options available for you to choose from. Once your item has left our distribution center, the shipping method you select during checkout will determine when your order will arrive. - Domestic Shipping
-
- $4.00 - First Class USPS
- $6.00 - Priority Mail USPS
- $20.00 - Express Mail USPS
- $10.00 - FedEx 2 Day
- $20.00 - FedEx Overnight
- Domestic Delivery Time
- Orders ship within 1-3 business days.
Delivery time is based on shipping method selected. If you need your order by a certian date, choose the optional express shipping option or contact us with your address to confirm shipping time to your exact location. - International Shipping
-
International buyers are responsible for all custom duties and taxes associated with the item. Please be advised that we have no control over these charges. The international policies on imports vary widely from country to country so please contact your local customs office if you require further information.
Once at customs, each package is processed differently and can take either several days or longer to be cleared for delivery. Each country has specific guidelines on how it processes international imports. We have no control over this process. While we will do our best to assist you through this process, please be patient and understanding of the fact that we have no jurisdiction over international customs procedures.
- You can view available shipping methods and prices for your country during checkout. Here are the shipping services we provide, with a list of the most common countries we ship to. If you do not see your country listed here, please email us for pricing.
| Country | Service | Price |
| Australia | USPS Priority Mail International | $30.00 |
| Austria | USPS Registered First Class Mail | $15.00 |
| Canada | USPS Registered First Class Mail | $15.00 |
| China | USPS Priority Mail International | $30.00 |
| Czech Republic | USPS Registered First Class Mail | $15.00 |
| Denmark | USPS Registered First Class Mail | $15.00 |
| France | USPS Registered First Class Mail USPS Priority Mail International |
$15.00 $30.00 |
| Germany | USPS Registered First Class Mail | $15.00 |
| Great Britain & Northern Ireland | USPS Registered First Class Mail USPS Priority Mail International |
$15.00 $30.00 |
| Italy | USPS Priority Mail International | $30.00 |
| Japan | USPS Registered First Class Mail USPS Priority Mail International |
$15.00 $30.00 |
| Netherlands | USPS Registered First Class Mail USPS Priority Mail International |
$15.00 $30.00 |
| Russia | USPS Registered First Class Mail USPS Priority Mail International |
$15.00 $30.00 |
| Sweden | USPS Registered First Class Mail USPS Priority Mail International |
$15.00 $30.00 |
| Switzerland | USPS Registered First Class Mail USPS Priority Mail International |
$15.00 $30.00 |
- FedEx Shipping
- FedEx Shipping is available to most countries and includes insurance and detailed tracking. International FedEx service is $80.00 per order.
- International Delivery Time
- Registered: Varies by location
Priority Mail International: 6-10 business days
FedEx: 5-14 business days - How do I track my order?
- You can sign into "My Account" and track your package from there. As soon as your item ships, the tracking number will be available. Please allow 1-2 hours for the number to become active.
- What if my item was lost in the mail?
- If you have purchased insurance, we will file an insurance claim. At the earliest, claims can be filed 21 days post shipping date. We cannot be held responsible for orders stolen from your door. If the tracking states "delivered", we cannot file a lost claim with the Post Office or FedEx.
- Privacy & Security
- Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.
- Returns & Replacements
- Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.
- Ordering
- Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.
- Payment, Pricing & Promotions
- Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.
- Viewing Orders
- Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.
- Updating Account Information
- Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.
